Airline Ethics
Ethics are essential in the Airline industry because they are the framework that guides individuals in the process of making business decisions. They usually encompass three features i.e. an application of one’s professional skills, incorporation of one’s personal values and lastly, good judgment. Codes of ethics are formal declarations of the moral values that guide various companies. Therefore, in the field of ethics, one can analyze an industry such as an Airline industry through its practical implementations and also through its formal declarations.
Almost all Airline companies have formal declarations of their codes of ethics. Usually, this can be categorized under a series of topics such as conflict of interest, asset protection and working together. Conflict of interest refers to those scenarios where employees or company representatives have to decide between their interests to their employer or their personal/investment/ relationship obligations. Usually, most Airline companies have highlighted some of the issues that can be labeled conflict of interests in their ethics code of conduct. (Frontier airlines, 2004)
For instance, conflict of interest comes about when Airline personnel receive gifts or rewards from suppliers/ consumers/ stakeholders for doing their job. Usually, most Airlines prohibit gifts especially when those gifts seem excessive. The reason behind this is that when a client gives an attendant an expensive piece of jewelry for receiving very good customer service, that attendant may be obliged to meet the consumer’s demands the next time the client reports even when those demands are not procedural. This is… Read the rest